sdy prizePrivacy Policy
This page describes what we collect when you use sdy prize and how we keep that data protected. We are committed to transparent data handling practices and comply with applicable data-protection law in all jurisdictions where we operate—including Jakarta, Surabaya, Bandung, Medan, and Semarang.
Our sdy prize platform processes personal information only for account management, fraud prevention, legal compliance, and service delivery. We do not sell your data. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, your payment details are handled by certified payment processors, never stored on our systems. This policy explains what information we collect, how we use it, and your rights regarding that data.
For specific questions about your data or to exercise your privacy rights, contact our support team during business hours (9 AM to 6 PM Jakarta time, Monday to Friday).
What data we collect on sdy prize
When you register for an sdy prize account, we collect your full name, email address, phone number, date of birth, and national identity number. During account verification, we collect additional documents: a government-issued ID scan, a proof-of-address document (utility bill or lease), and a self-portrait photo.
We collect transaction data—deposit amounts, payment method used, withdrawal requests, and settlement details—to maintain your account ledger and process payments. We store this information in our payment processing systems and reconciliation databases.
We collect behavioral data—which games you access, session duration, tournament participation, and device type—to understand platform usage and troubleshoot technical issues. This data is stored in anonymized form in our analytics systems.
We collect device and network information—your IP address, browser type, and device model—to detect fraud, prevent unauthorized access, and comply with anti-money-laundering regulations. Your IP address is logged each time you log into sdy prize.
How we use your data
We use your personal data for these specific purposes:
- Account management: Verifying your identity, processing deposits and withdrawals, maintaining your wallet balance, and communicating account status updates.
- Fraud prevention and security: Detecting duplicate accounts, suspicious transactions, unauthorized access attempts, and collusion in tournaments.
- Legal and regulatory compliance: Meeting anti-money-laundering requirements, tax reporting obligations, and responding to lawful regulatory requests.
- Service improvement: Analyzing platform usage patterns to improve game functionality, payment flows, and customer support response times.
- Marketing communications: Sending optional notifications about tournament schedules, new game releases, and maintenance windows (you can opt-out at any time).
We do not use your data for profiling, automated decision-making, or targeting-based advertising beyond our own platform. We do not share your data with third parties for their marketing purposes.
Our third-party data processors
We engage third-party processors to handle specific sdy prize functions. These include:
- Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, and Indonesian banks (e-wallet, mobile banking, local payment, online payment) to process deposits and withdrawals.
- Cloud infrastructure providers: Data hosting and backup services outside Indonesia to ensure redundancy and disaster recovery.
- Anti-fraud vendors: Third-party fraud-detection services that receive anonymized transaction patterns to flag suspicious activity.
- Support platforms: Our help-desk system stores support tickets and chat logs to provide continuity when handling account issues.
All third-party processors sign data-protection agreements with us requiring them to protect your information to the same standard we do. We remain liable if they violate those agreements.
We minimize data sharing with external parties. Only processors essential for payment and fraud prevention receive your personal information.
Data retention and deletion on sdy prize
We retain your account data for the duration of your membership on sdy prize and for seven years after account closure to comply with anti-money-laundering and tax-record requirements. We store transaction records (deposits, withdrawals, tournament entries) for seven years; after that period, we delete them unless law requires longer retention.
You can request deletion of non-essential data (behavioral data, device logs, marketing preferences) at any time by contacting support. We process deletion requests within 30 days unless legal obligations require us to retain the information.
If your account is closed due to violations of our Terms of Use, we retain all data relevant to the violation indefinitely for investigation and dispute-resolution purposes.
Your rights and our sdy prize data protection commitments
You have the right to access, correct, and request deletion of your personal data on sdy prize. To exercise these rights, log into your account settings and update your profile, or contact our support team with a formal request. We respond to data-access requests within 14 days.
You have the right to object to marketing communications. Each notification email and in-app message includes an opt-out link; you can disable notifications at any time in your account preferences.
We protect your data using industry-standard encryption (TLS 1.2+) for data in transit and AES-256 encryption for data at rest. Our servers are located in secure data centers with redundant backup systems. Access to your data is limited to sdy prize staff who require it for their job functions, and all staff sign confidentiality agreements.
We conduct regular security audits and penetration testing to identify vulnerabilities. If we detect a data breach affecting sdy prize, we notify affected users within 48 hours with details about the breach, affected data, and steps we are taking to remediate.
Cookies and tracking technology
Our sdy prize platform uses cookies and local storage to maintain your session (login state), remember your preferences (language, notification settings), and analyze platform performance. These are categorized as:
- Essential cookies: Required for login and account security; cannot be disabled.
- Preference cookies: Store your display preferences and language choice; you can clear these in your browser settings.
- Analytics cookies: Track aggregate usage patterns to improve game performance and user experience; you can opt-out via your account settings.
We do not use third-party tracking pixels or cross-site cookies. Your data does not follow you to other websites.
Jurisdiction notice and cross-border data transfer
We do not offer our services in jurisdictions where online wagering is prohibited. When you register, we verify your location using IP address geolocation and your provided address during KYC. If you are in a restricted jurisdiction, we deny account creation.
Our primary servers are located in Southeast Asia, but we may store backup data in data centers outside Indonesia for disaster recovery. Your data may cross international borders for processing by our cloud infrastructure provider. By using sdy prize, you consent to international data transfer where necessary for service delivery.
Policy changes and notifications
We may update this Privacy Policy at any time. Material changes (e.g., new data uses, expanded third-party sharing) are communicated to you via email and in-app notification at least 14 days before taking effect. Your continued use of sdy prize after the effective date constitutes acceptance of the revised policy.
Minor clarifications or formatting changes are effective immediately. We maintain a version history of this policy on this page so you can review past versions if needed.
Contact us about your privacy
Our sdy prize data protection team answers privacy questions during business hours (9 AM to 6 PM Jakarta time, Monday to Friday). You can reach us via the in-app support menu, email, or the contact details in our footer.
If you believe we have violated your privacy rights or mishandled your data, you can file a complaint with our team. We investigate complaints within 14 days and provide a detailed response. If you remain dissatisfied, you have the right to lodge a complaint with your local data-protection authority.