sdy prize Casino & Sportsbook FAQ

Opening a sdy prize account takes four steps. First, enter your email and mobile number to create a username and password. Second, upload KYC documents: a government-issued ID (passport, national ID card, or driver's license), proof of address (utility bill or bank statement dated within three months), and a selfie. Most verifications complete within 2–4 hours on weekdays. Third, select your preferred deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet)—and make your first deposit. Fourth, enable two-factor authentication using your registered mobile number to protect your account. Once two-factor auth is active, you can access all game categories: football (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile).

We provide several account-control options. You can reset your password at any time via the login screen; we email a recovery link to your registered address. Two-factor authentication (2FA) can be enabled or disabled in Account Settings; when active, we send a one-time code to your mobile number after you enter your password. You can review your transaction history, deposit and withdrawal records, and active tournament entries in the Account menu. You can update your registered email, mobile number, and payment methods. If you suspect unauthorised activity, change your password immediately and contact our support team. We investigate suspicious transactions and typically respond within 2–4 hours during business hours (Monday to Friday, 9 AM to 6 PM Jakarta time).

On the sdy prize login screen, click "Forgot your password?" We send a recovery link to your registered email address. Click the link and create a new password. The recovery link expires in one hour. If you do not receive an email within subject to verification, check your spam folder. If you cannot access your registered email, contact our support team with proof of account ownership (your username, registered mobile number, and a screenshot of your KYC verification status). We verify your identity and assist with account recovery. Response time is typically 2–4 hours on weekdays, and up to 24 hours on weekends.

Yes. We accept bank transfers from mobile banking, local payment, online payment, and e-wallet via virtual-account numbers (VA). During deposit, select "Bank Transfer" and choose your bank. We generate a unique VA number for your transaction. Transfer funds to that number; our system detects the deposit within subject to verification and credits your sdy prize wallet. If your transfer does not appear within subject to verification, contact our support team with your transfer reference number and VA details. Withdrawals to mobile banking, local payment, online payment, and e-wallet accounts process Monday to Friday during business hours (9 AM to 6 PM Jakarta time), typically settling within 1–2 hours after approval.

If your deposit fails, we automatically credit your payment method within 1–3 business days depending on your bank. You can check the transaction status in your sdy prize Account > Transaction History. If a payment was deducted from your account but did not credit your wallet, contact our support team with your transaction reference and bank statement screenshot. We investigate and either refund or complete the deposit. If your withdrawal request fails to process, we return your funds to your sdy prize wallet within 24 hours and notify you via email. Do not attempt the same withdrawal twice; contact us first. We typically respond to transaction disputes within 2–4 hours on weekdays.

Yes. We accept deposits via mobile banking, local payment, online payment, and e-wallet. During deposit, select your e-wallet, enter the amount, and you are redirected to that app's login. Authorize the payment and return to sdy prize; your deposit credits within subject to verification. Withdrawals via e-wallet are also available; select your e-wallet in the withdrawal form and we process your request Monday to Friday, 9 AM to 6 PM Jakarta time. Settlements typically occur within 1–2 hours after approval. If your e-wallet transaction fails, you are prompted to retry or choose a different payment method. Contact our support team if issues persist.

Yes. Both online payment and e-wallet are available deposit methods on sdy prize. For mobile banking, select "local payment" during deposit, scan the displayed QR code with any supported bank or e-wallet app, and complete the payment. Funds credit within subject to verification. For online payment, select "e-wallet," enter the amount, and authenticate via the mobile banking app. Deposits credit immediately. Withdrawals via local payment and online payment are also supported; select the method and enter the recipient details. Processing occurs Monday to Friday, 9 AM to 6 PM Jakarta time, with typical settlement in 1–2 hours.

Before your first session on sdy prize, read the Terms and conditions and Privacy policyThe Terms cover how tournaments are scored and settled, the conditions for depositing and withdrawing funds, and our dispute-resolution process. The Privacy policy explains how we handle your personal data. Each game category (football, live-dealer, slots, esports) has specific rules: football covers bet types and settlement windows; live-dealer explains game flow and dealer roles; slots describe tournament leaderboards and payout schedules; esports covers team eligibility and match reporting. You can access game-specific rules in the Help section of each category. If rules are unclear, ask our support team during business hours.

We offer new-account welcome incentives to eligible users. The terms and eligibility criteria are displayed in the sdy prize app and on your account dashboard after registration. Welcome offers may include bonus credits applied to your account after you meet certain deposit or participation requirements. Terms apply—read the offer details carefully to understand any wagering requirements or game restrictions. Welcome offers are not guaranteed and may vary by region or promotional period. Bonuses are non-transferable and subject to our general account terms. If you have questions about your specific welcome offer or whether you qualify, contact our support team.

Tournaments on sdy prize are scheduled events with defined start and end times. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), tournaments run daily or weekly depending on the game. You enter a tournament by playing during the window and your score is tracked on the leaderboard. Leaderboards settle within subject to verification of tournament close. For live-dealer tournaments, we run themed tables during specific hours; you join a table and compete with other players. Results are recorded in your account history. Both tournament types display entry fees (if any) and rules before you join. If a tournament is cancelled due to technical issues, we refund all entries and notify affected players.

We cover football across multiple levels: domestic leagues (Liga 1, Piala Indonesia), regional tournaments (Piala AFF), and international competitions (Champions League, Premier League, MotoGP). Markets include match outcomes, over/under totals, player performance, and team standings. Live betting is available for matches that are broadcast live on sdy prize. Bets are settled within subject to verification after final whistle. If a match is abandoned, postponed, or significantly altered (e.g., moved to a different date without notice), we settle affected bets according to our Terms and conditions. Check the rules for each specific league or tournament in the Help section.

Our sdy prize support team primarily handles English and Indonesian. We respond to support requests Monday to Friday, 9 AM to 6 PM Jakarta time. Response times are typically 2–4 hours. If you write to us in another language, we will do our best to assist or connect you with a colleague who speaks your language, though response time may be longer. For urgent issues, use the in-app help menu to describe your problem in detail; this helps us prioritise your request. You can also reach out via email. Include your username, registered email, and a clear description of your issue.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Before opening an account, check your local regulations. We serve users in many countries and regions; however, we may restrict access from certain jurisdictions based on applicable law. If your account is restricted or denied during registration, it is likely because your location is in a jurisdiction where we are not permitted to operate. For clarification, contact our support team or see our Legal notice for jurisdiction-specific details. Access is available to sdy prize users on desktop, Android app, and iOS web app from supported locations.